Develop Your Knowledge
Informative and engaging training
on all areas of welfare benefits; welfare reforms; the social security system; and how to navigate problem areas of benefits within day to day situations for vulnerable claimants.
Training programmes are for organisations who's frontline staff require the knowledge and tools to assist clients in all areas of legacy benefits and Universal Credit.
Sessions are provided in-house (I come to you) and equip practitioners with the confidence to understand Universal Credit problem areas; how to challenge
appeals and sanctions; how to holistically tackle multiple benefits issues; and guidance for best practice for DWP work-capability questionnaires and application forms.
Training On All Aspects Of Legacy Benefits & Universal Credit
Introduction to Welfare Rights
Course Duration: 1/2 day
This useful 'whistle-stop tour of benefits' half day training course, is a brief yet comprehensive introduction to the benefits system, aimed at non-benefit specialists working with people for whom benefits and tax credits are an issue.
Participants will gain a basic understanding of the benefits system and the structure of means and non-means tested benefits, and how to spot issues that may arise for claimants.
The course is aimed at front-line staff with no experience of benefits issues.
The course provides links to specialist advice agencies and enables participants to understand when and where to signpost for further advice.
Course Duration: 1 day
This engaging one day course provides a comprehensive understanding of the benefits system, looking at the intricacies of means and non-means tested benefits, which benefits are available to different clients depending on their circumstances, and the processes and problems that can arise for claimants when navigating the benefits system.
This is aimed at non-benefit / entry level advisers working with people for whom benefits and tax credits are an issue.
This course can be provided as an extension to the half day Intro to Welfare Rights course or tailored specifically for entry-level advisers.
Participants will gain a detailed understanding of the benefits system and the infrastructure of the Social Security System, and be able to identify problem areas that require a referral for specialised advice.
Tackling Benefits Issues
Course Duration: 1 day / 2 days
This broad topic covers a range of every day benefits issues that arise for claimants. It is aimed at front-line staff with a good working knowledge of benefits, and can be tailored to the needs of your workforce to cover any of the following:
Basic benefit checks
How to claim
Effective form filling
How to challenge an adverse decision
How to advise on contraindications of benefits (e.g. contributory benefits or premiums)
How to support a claimant through the appeals process
How to challenge sanctions
How to deal with Universal Credit issues
How to ensure suitability of a claimant commitment
Where to seek advice regarding public law remedies
Signposting and who to contact
How to identify which services can help in a crisis